Dear Valued Customer:
Recently, our company provided service at your home or place of business.

At this time, we invite you to rate our performance throughout the service experience and process. The information you provide is extremely valuable to us, as we are constantly looking for ways to serve you better.

Also, please understand that this document will be used for in-house evaluation purposes only; in other words, the information you provide will not be shared with any outside party.
                                                                                                                                                                                     

Name Address Phone Email Did you receive a call or were you given an estimated date and time window for your appointment? Yes No Did you receive an additional call when the technician was on his/her way? Yes No Did your appointment need to be rescheduled by us? Yes No Was your customer service representative courteous and informative? Yes No Did the technician arrive on time as scheduled? Yes No Did the technician have the necessary parts to complete the job? Yes No Did the technician complete the work to your satisfaction? Yes No Did the technician clean up after the job was complete? Yes No Did we exceed your expectations? Yes No Would you recommend SolvIt to others? Yes No If no, please share with us what we can do to improve?   Thank you for your time and cooperation! Scott T. Bilodeau President, SolvIt, Inc.