05 Apr How to Develop Relationships With The Best Plumbing Companies(Last Updated On: October 11, 2018)
Homeownership is tough. Of course, there are plenty of joys. In particular, providing a home for your family and creating lasting memories. But, there is home maintenance and emergencies. From HVAC malfunctions to electrical glitches and plumbing issues, things go wrong. For example, when a pipe breaks, homeowners need to find the best plumbing companies in short order. As a result, homeowners need a black book of quality technicians that keep their home in working order.
To help develop a relationship with a trusted plumbing company, the best plumbing experts share their advice.
Work with the Best Plumbing Companies
The best plumbing companies mix an array of regular customers, referrals and emergency requests. Nurture and develop your relationship by working with them and not requiring them to jump through hoops for every visit.
Establish a Relationship Before an Emergency
“Be prepared for a more urgent situation by establishing a relationship with a plumber before you actually need him. If possible, hire him to do non-emergency repairs or fixture installations during normal hours. It’s easier to get a plumber’s attention if you’re a regular customer and not a panicked stranger calling at 8 p.m. on a Saturday night asking him to fix a gushing waste pipe in your basement.” – Hiring a Qualified Plumber
Avoid Continuous Price Shopping
“You may think this is a good way to do business. And it is to some extent. But here is why it usually isn’t a good way to deal with plumbers. A good plumber has enough loyal customers that they don’t have to deal with price shoppers. Once you find a good plumber, you must be loyal to them. If you flip-flop from plumber to plumber, a good shop won’t be too motivated to keep YOU as a customer. Price is important. But price should not be more important than good quality and good service.” – The 7 Biggest Mistakes People Make When Hiring a Plumber
Group Repairs for a Bigger Job (Which Also Cuts Down on Total Repair Costs)
“Group together all of your repairs so the plumber only has to visit your home one time. You can save a lot of money by doing this, while also ensuring that all of the repairs are made without delay.” – Little Known Tips for Hiring a Plumber
Avoid Mixing Chemicals With Your Drains
“Forget using chemicals to open or clear drains—they rarely get the job all the way done. Plus, not only are the chemicals very harsh and dangerous for you to handle, they can also ruin drain pipes and the equipment used to clear the stoppage. Hint: To prevent blockages in the first place, keep notorious [clogging agents] like grease and hair out of drains.” – 10 things your plumber wishes you wouldn’t do
Time (or Emergency) Pending, Try to Schedule Work During the Week
“Plumbers charge a premium for working weekends, holidays, and after hours, so avoid those times if you can. Just remember, no matter when you schedule your plumber, tell him to keep his price book in the truck.” – How to Find A Low-Priced Plumber Who Won’t Rip You Off
Plus, know the availability of your plumber. The best plumbing companies offer 24/7 emergency service, but also offer standard hours. In order to develop a lasting and trusting relationship, conduct routine maintenance work during regular hours. As a result, you may jump the queue when an emergency strikes.
“Good plumbers know that not every problem occurs during normal business hours. A fly-by-night service won’t offer night or weekend house calls, but a quality service offers 24-hour availability to ensure that you don’t have to wait to solve your plumbing problem.” – 3 Things to Look for in a Quality Plumber
Know When to Call the Best Plumbing Companies
For certain plumbing issues, a DIY approach works. For other issues, the problem requires professional expertise. As a homeowner developing a relationship with a trusted plumber (or other trade), know when issues require a pro.
Common Plumbing Problems Are Avoidable (like clogged toilets and drains)
“One of the most common plumbing issues people face during the holiday season is a clogged toilet. More people are using your restroom, and you can’t always control what type of things your guests flush down your toilet. You can avoid any issues by reminding your guests not to flush items such as baby wipes, facial tissues, or sanitary napkins down the toilet. Also, put your bathroom trash can in a visible place. Guests are more likely to flush something inappropriate if they can’t find the waste basket. Pay attention to how much food and what type of food your guests put down your garbage disposal. Otherwise, you could be dealing with a broken disposal or clogged kitchen pipes. In order to avoid confusion, [ask] your guests [to] scrape the food off their plates into the trash can instead of the sink.” – Learn How to Avoid These Three Common Holiday Plumbing Issues
Fix the Fixable Problems…Call a Pro for the Rest
“There are some things around the house that your average homeowner can attempt to fix herself. Replacing a light switch, shoring up a loose piece of molding, fixing a broken floor tile — these are all pretty basic things you might find on a honey-do list. When it comes to plumbing, however, it’s a different story. Water always finds a way out, so even the smallest mistake in a DIY plumbing repair can end in disaster. That means that when something is awry with your pipes, you need to call in a professional.” – 10 Things Your Plumber Doesn’t Want You to Know
Find a Trusted DIY Resource
“Find a good online DIY source that you trust. I recommend This Old House for detailed and easy-to-understand instructions on common plumbing repairs you can do yourself. Make sure you know where to locate the main water supply and the supply to each plumbing application, which is typically located under a sink or behind the toilet. Lastly, familiarize yourself with local codes and regulations. Some municipalities require that you hire a certified plumber for certain plumbing jobs. – 10 Easy Plumbing Repairs That Don’t Require a Plumber
Inquire About Payment and Financing Prior to Work
“Always ask when the plumber expects to be paid and how much of the total cost he wants upfront. If your potential plumber asks for 100 percent of the cost before the job starts, walk away. Some will use a system of ‘milestones’: Once a certain piece of work is completed, you will be required to pay a certain percentage. Some will use time: After a specified number of weeks, you will pay a certain portion of the total cost. Milestones are often better since payment is only given out upon the completion of certain tasks. Time payments can work, but if the plumber works slowly, you may be paying too much for too little.” – 7 Questions to Ask Before Hiring a Plumber
The Best Plumbing Companies Clean Up After Themselves, Not You
“Even though the process might be messy, good plumbers will leave your home exactly as they found it. But that doesn’t mean they’ll clean up your messes. If we walk into a bathroom and there’s already sewage all over the bathroom, we’re going to get the clog undone, but we don’t carry a full line of janitorial supplies on the truck. We try to go above and beyond, but sometimes you realize it’s [going to] take a coat of paint and new flooring.” – Your Pipes Are Gross, but That’s OK—and 8 Other Things Your Plumber Wishes You Knew
Don’t Delay Call a Professional
“Call a plumber about that leaky faucet now and he might simply replace the springs. But if you wait six months, a whole new fixture may be your only option. Delaying is frustrating; it makes our jobs more difficult. It’s hard to tell a customer that a faucet isn’t going to make the surgery.” – The 3 Things Every Plumber Wants You to Know
Prepare. Prepare. Prepare.
The experts agree that preparation goes a long way. It’s always better to deal with little problems before they become big problems. For more, a brief checklist of items homeowners can complete prior to a visit from your plumber.
- Turn off water, if needed. If water is leaking near an electrical outlet, turn off the house’s main power shut off immediately.
- Clear the working space. For example, for a plumber fixing the bathroom sink, clear the vanity and clean the sink edge.
- Arrange for pets to be out of the way in the areas that the plumber will be working in. It will be easier for the plumber and less stressful for your animals.
- If there are going to be workers coming and going in your house, discuss security, access, turning off alarms, etc.
- If the kitchen/bathroom areas will be inaccessible overnight, consider making arrangements to stay elsewhere.
As expert plumbing professionals described, it is important to choose a plumber or plumbing company that you can trust. For those homeowners looking to find and develop a relationship with a local plumber, then we are pleased to share that SolvIt was recognized as one of the best plumbers in Connecticut in the Best of Hartford readers poll.
If you have any plumbing problems that are beyond your technical capabilities to fix, then give us a call. We offer the same high quality service, anytime, any day.